The Aspen Group employees treat patients with kindness and keep all needs private.

• Unless asked otherwise, patients will be addressed as "Mr.", "Mrs.", "Miss", or "Ms."

• The Aspen Group staff members keep names, medical conditions, treatments, and family information private.

• Information is not released unless appropriate authorization and consent is obtained.

The Aspen Group will create a chart for each patient — containing all physician's orders, notes and pertinent medical information. Staff members use this chart to record patient treatments and medical conditions. A patient can request to see such information through an appropriate request. Only individuals with legal rights, or those with written permission by the patient, can view a patient's chart.

Problem Solving Procedure

The Aspen Group protects patients' rights. However, any concern or problem can be expressed by contacting the manager or clinical supervisor at the patient's local Aspen Group branch. Additionally, The Aspen Group's Corporate Office has a number, 1-208-529-0800, to report problems or concerns with service.